EPR Credentialed Trainer

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Main area EPR (Epic) Digital Trainer Grade Band 6 Contract Fixed term: 12 months (Maternity leave cover - End date October 2027) Hours Full time - 37.5 hours per week (8 - 4 and 9 - 5 shifts) Job ref 271-EPR-

Site Great Ormond Street Hospital NHS Foundation Trust Town London Salary £47,951 - £56,863 per annum inclusive Salary period Yearly Closing 30/09/:59

Job overview We are looking for an Epic Credentialed Trainer, ideally with experience in training inpatient nurses and allied health professionals in an inpatient and outpatient setting.

This post is to provide maternity leave cover on a 12 month fixed term contract, ideally with the postholder starting in October 2026.

The main purpose of the role is to:

• Deliver end user training to new starters at GOSH on multiple Epic training packages, in the classroom or virtually, to small groups or 1:1 sessions.
• Maintain Epic training curriculum documents, including lesson plans, exercise booklets, elearnings and EUPA (assessments).
• Provide ongoing training and efficiency support to all Epic users.
• Participate in the Trust's Epic Thrive Programme providing trainer knowledge and support with eLearning production and efficiency training as required.
• Assist with troubleshooting and testing of the training environment and curriculum to ensure it is safe, usable, secure and robust.
• Provide telephone training support via the EPR Helpdesk when required.
• Please take time to read the job description for more information on the main duties and responsibilities of the role.
• The person specification provides guidance on the skills, abilities, experience and knowledge required for the role.

Main duties of the job

• To deliver a selection of Epic Induction Training Courses plus ad hoc courses to employees of GOSH
• Work closely with the EPR Configuration teams to administer training packages to reflect the Epic system build
• Be an expert in training workflows, troubleshoot problems and address questions from end users
• Receive training on additional courses you will teach and deliver a panel presentation on the material you will be teaching to receive credentialed status
• Deliver training packages and workflows in an easy-to-understand format to individuals and/or groups of Trust staff, including at senior and director level
• Assist in specialist training sessions and offer training support to clinical specialist trainers or information officers
• Ensure end-users are given the appropriate levels of access and security to the EPR system as defined by their job role
• Participate in general administrative support for all training activities related to end-user training
• Log training or workflow issues as they arise and liaise with EPR colleagues to achieve resolution and elevate unresolved issues through the Training or Configuration Teams as appropriate

Working for our organisation We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification GOSH Culture and Values

• Collaboration - We work together to deliver safe, consistent, patient-centred care. Respect - We treat everyone with respect, kindness and equity. Curiosity - We stay curious to drive innovation that delivers exceptional patient outcomes.
• Knowledge and understanding of diverse backgrounds and perspectives.
• Understanding of Diversity and Inclusion challenges in the workplace.
• Educated to degree level or equivalent experience
• Certification in at least one Epic application
• Certification of Education or other relevant training qualification
• Training certificate or equivalent in digital learning design and authoring tools

Experience/Knowledge

• Configuration accreditation and experience as a Credentialed Trainer for at least one Epic application
• Knowledge of a specific clinical subject area relating to an EPR
• Experience of working in a team- display team values, positive, willing and co-operative
• Proven experience in supporting the use of technology in teaching and learning
• Experience of providing education or learning within NHS or healthcare setting
• Experience of developing Epic training material
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Experience working with different media an file formats including video
• Producing eLearning materials and associate support services
• Experience of supporting change management
• Experience of using design software (eg. Articulate Storyline/Articulate 360 or similar)
• Experience leading in the development process of eLearning from planning to release

Skills/Abilities

• Excellent organisation and planning skills
• Attentive to details and able to accurately and appropriately record data
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, Articulate Storyline/Articulate 360 (or similar)
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
• The ability to maintain a professional approach and always demonstrate excellent interpersonal skills (organisation and communication)
• Ability to impart knowledge and/or present to others in a clear and concise manner
• Able to cope with unpredictable and intense situations
• Able to work collaboratively with own team members as well as those in other application teams
• Ability to take a creative approach to resolving a learning design challenge
• Ability to learn new tools and software to meet the requirements of the job
• Good analytical and project management skills

Please be advised that: The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.

We are an accredited Living Wage Employer.
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