EOS PMO Director F/M/X

Job Description

The EOS program is a multi-year, enterprise-wide business transformation aimed at reimagining end-to-end processes, data models, and technology platforms to drive agility, efficiency, and superior customer and associate experiences.

Key Responsibilities Program Leadership & Integration

• Lead the integrated program plan across all transformation towers, ensuring alignment to strategic objectives, milestones, and value delivery.
• Act as the single point of orchestration across Digital Core (ERP and Mars/Segment edge capabilities), Digital Growth (CRM & eCommerce), and End-to-End Planning programs, actively managing interdependencies and trade-offs.
• Establish and maintain a strong program "drumbeat" to drive execution consistency across a 1000+ member global organization.

Governance & Decision-Making

• Design and operate a best-in-class governance model, enabling fast, high-quality decision-making at executive and program levels.
• Facilitate senior stakeholder alignment and ensure clarity of accountabilities across business, technology, and external partners.
• Lead stage-gate processes and ensure disciplined adherence to program standards and controls.

Program Controls & Performance Management

• Own program-wide planning, tracking, and performance management, ensuring transparency on progress, risks, and value realization.
• Implement and continuously improve robust program management frameworks including:
• Risk, issue, and dependency management
• Change control and scope management
• Integrated planning
• Provide clear, actionable reporting and insights to executive leadership, focusing on critical risks, interdependencies, and mitigation actions.

Risk & Issue Management

• Proactively identify, assess, and mitigate program risks across all workstreams.
• Drive a culture of early escalation and rapid resolution of issues.
• Ensure appropriate risk governance and mitigation strategies are in place across all program layers.

PMO Capability & Ways of Working

• Define and deploy standard methodologies, tools, and ways of working across the program (waterfall, agile, hybrid as appropriate).
• Build and lead a high-performing global PMO organization, including capability development and resource planning.
• Establish best-in-class knowledge management practices to ensure reuse, consistency, and scalability.

Stakeholder & Vendor Management

• Partner closely with senior business and technology leaders to ensure alignment and commitment to program objectives.
• Oversee strategic vendor and system integrator governance, ensuring performance, accountability, and value delivery.
• Act as a trusted advisor to the EOS Leadership Team on program health, risks, and strategic decisions.

Project Management Capacity

• Build and manage the EOS Project Management resource pool.
• Drive consistent and efficient hiring, training and project delivery practices aligned with Mars frameworks.

Program Communications

• Drive consistent and efficient hiring, training and project delivery practices aligned with Mars frameworks.

Job Specifications/Qualifications

Degree in Business, Engineering, or related field (MBA or equivalent preferred)

Knowledge / Experience

• 15+ years of experience across FMCG or similarly complex global organizations
• Proven track record leading large-scale, global business transformation programs (multi-year, multi-workstream)
• Strong experience with ERP/SAP transformations (S/4HANA preferred)
• Experience working outside of PMO (e.g., operations, supply chain, commercial)
• Exposure to Demand or Planning transformations (preferred)
• Demonstrated success in:
• Program strategy, planning, and execution
• Governance and operating model design
• Leading large, distributed teams
• Experience managing senior stakeholders, including executive-level engagement
• Strong ability to operate in highly matrixed environments, influencing without direct authority