Entertainment Operations Manager

Entertainment Operations Manager page is loaded Entertainment Operations Manager Apply locations South Stand time type Full time posted on Posted Today time left to apply End Date: July 29, 2025 (13 days left to apply) job requisition id RQ-032221 Be part of our journey

Location: St Mary's Stadium, Southampton

Hours: Full Time - No set hours

Contract Type: Permanent

Criminal Record Check: DBS Basic

What is the role?

We have a brand new position as the Operations Manager at our new 7-day entertainment venue at Southampton Football Club. You'll take the lead in overseeing the entire operation-driving performance, profitability, and an exceptional visitor experience. This is a high-impact management role where you'll be at the heart of shaping the venue's success across multiple revenue streams.

You'll be fully accountable for meeting budgets, hitting KPIs, and delivering strong financial results, while fostering a safe, fun, and dynamic environment for both employees and customers. Engaging with key stakeholders will be central to your role, as will implementing strategic initiatives that fuel growth and elevate our reputation.

Within this fast-paced, customer experience-led venue, you'll coach, lead, motivate and inspire your team to deliver outstanding service that keeps our customers returning again and again.

What will you be doing?

In this role, you will develop and implement operational strategies that support long-term growth and profitability, while leading and mentoring department heads and team members to drive performance. You'll be a key ambassador of our vision, mission, and culture, ensuring these values are embedded at every level of the organisation.

You will oversee the day-to-day operations of the venue, ensuring resources are allocated efficiently across staffing, budgeting, and supply chain management. Monitoring and optimising KPIs and metrics will be essential in maintaining high standards and achieving business objectives.

Financial oversight will be a major part of your responsibilities, including preparing and managing budgets, forecasts, and financial reports. You'll analyse performance data, take corrective action where necessary, and ensure full compliance with all financial and legal regulations.

You will maintain strong relationships with clients, partners, and vendors, resolving high-level customer concerns and ensuring an exceptional level of service is consistently delivered. As the face of the venue, you'll represent the organisation in both public and professional settings.

In collaboration with the sales and marketing teams, you'll help grow brand awareness and drive revenue, adapting strategic plans in response to market trends and competitor activity.

Is this you?

You're a strategic thinker who thrives on making smart decisions that drive growth and innovation. With strong financial acumen, you're confident managing budgets, spotting opportunities, and turning great ideas into results.

You're a natural leader-someone who knows how to inspire, motivate, and bring out the best in your team. Your communication skills are second to none, allowing you to build strong relationships across all levels of the business.

You excel at solving problems, analysing data, and staying calm under pressure. You're comfortable using business management tools like ERP, CRM, and the Microsoft Office Suite.

Due to the nature of the operations, your working hours will include evenings, match days and weekends

If this sounds like you, we'd love to hear from you.

How this benefits you

If you are successful, you can look forward to a healthy benefits package;

• Access to x2 free match tickets for every home league game.
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• 26 days' holiday per year excluding bank holidays plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.

How can I apply?

Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 28 July 2025.

We reserve the right to close this vacancy early, if a high volume of applicants are received.

About Us

POTENTIAL INTO EXCELLENCE

Southampton Football Club is part of St. Mary's Football Group, which also includes the affiliated registered charity - the Saints Foundation.

We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline - this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

Within the walls of St. Mary's Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you'll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.

We don't stand still, we are constantly moving forward.

Be part of it

Winner of the 2017 Employee Engagement Company of the Year.

Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

Southampton Football Club is an Equal Opportunities Employer

Employment is subject to the provision of proof of eligibility to work in the UK.

Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

Southampton Football Club is committed to protecting the privacy and security of every applicant's personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .