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Enterprise Tier 2 Technical Support Engineer - Hybrid (Cork)

Posted 1 hour 59 minutes ago by PVH (Tommy Hilfiger/Calvin Klein)

Permanent
Full Time
Other
Not Specified, Ireland
Job Description

Zoom is seeking a Tier 2 Technical Support Engineer in Cork, Ireland to support Enterprise customers. You will own case resolution, manage high-volume queues, and collaborate across teams to ensure fast time-to-resolution.

You should have CCNA/Network+ or SSCA SIP, solid CCaaS/VoIP experience, 5-7 years in tech support, and strong communication. The role requires hybrid work with office visits in Cork three times weekly.

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