(Enterprise) Customer Success Manager London, Greater London, United Kingdom Go-to-Market

You will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As a Customer Success Manager, you will work independently and hold a strong book of accounts across Europe. This entails:

• Building lasting customer relationships - You are the key contact person for our (enterprise) customers, own the relationship end-to-end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers
• Ensuring customer success - You delight our customers by ensuring that Gain supports them in achieving their strategic goals and training them on how our solution fits their use cases
• Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features
• Driving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs
• Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs
• Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain

• Relevant experience - You have excelled in a client facing B2B SaaS role in the PE/M&A industry for at least 3 years, including building and nurturing relationships with enterprise clients
• Education - You hold a business or finance university degree from a leading university
• Customer centric - You have a value driven customer first mindset and are keen to deliver top customer experience
• Structured - You are well organized and like to plan ahead
• Communication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them
• Self starting - You proactively come up with new ideas and independently drive progress
• Languages - You are fluent in English (C1 level or higher)

• Competitive base salary and annual bonus linked to your performance / OKRs
• Attractive benefits including private medical and dental insurance, remote working and health & wellbeing allowance, learning & coaching benefits, etc.
• Flexible hybrid working model with 2 days per week in our London office
• Healthy work life balance allowing for planability and personal commitments
• Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback driven approach
• Tremendous learning and career progression opportunities
• International environment with hubs in Amsterdam, London, Frankfurt, NYC, Warsaw & Bangalore
• Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events
• Post product market fit and aspiring unicorn status - this is an excellent time to join & grow with us

Gain is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status or any other legally protected characteristics.