Enterprise Customer Success Manager (German Speaking)

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work life harmony that best fits them.

• Act as a strategic partner to customers, orchestrating cross functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
• Proactively build and maintain executive relationships to deliver clear, outcome driven value stories that connect Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next step initiatives.
• Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision making.
• Own and project manage the onboarding process for new customers.
• Collaborate cross functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.

• Customer centric with 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals.
• Experienced in the B2B tech space or with SaaS companies.
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken English and German.

• Best in breed onboarding.
• Generous global benefits.
• Intra departmental mentor and buddy program for in house networking.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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