Enterprise Customer Success Manager

The Role

The Enterprise CSM is a unique blend of a technical expert and strategic relationship builder. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers deploy AI Agents and Embedded Analytics. You'll be as comfortable discussing API authentication with a developer as you are discussing ROI with a CDO.

Responsibilities

• Account Strategy: Be part of a focused team managing multiple Fortune 5000 accounts, responsible for driving adoption, tying usage to business problems, and building expansion opportunities through passive selling.
• Champion Agentic AI: Partner with customers to move from "dashboards" to "agents," helping them leverage ThoughtSpot Agents and LLM based workflows to automate data insights.
• Architect & Advise: Guide technical stakeholders through the development lifecycle of building high performance data apps using our APIs and SDKs, while ensuring their data stack (Snowflake/Databricks/BigQuery) is optimized for AI driven search.
• Voice of the Customer: Act as the primary technical point of contact, communicating requirements and use cases in a way that is actionable for ThoughtSpot's Product, Engineering, and Marketing teams.
• Relationship Management: Foster robust relationships through proactive champion building, acting as the bridge between human business needs and complex data technicalities.
• Bridge Business and Technology: Translate customer business goals into technical requirements and, conversely, explain the business value of technical features to stakeholders.
• Technical Enablement: Run advanced workshops and live demos that showcase the "Art of the Possible" with AI, embedding, and agentic analytics.

What Sets You Apart

• Consultative Problem Solver: You have a knack for understanding complex business challenges and prescribing elegant technical solutions.
• Technically Curious: You have a deep passion for the data space and are constantly learning about new technologies like LLMs and Generative AI.
• Incredible Communicator: You can command a room of data architects and then pivot to explain a technical concept in simple terms to a business leader.
• Proactive & Eager to Help: You are a natural problem solver who enjoys diving in to help customers with their initial technical hurdles.
• Language Skills: Fluent in English and able to speak a European language (e.g., French, Spanish, German) in a business environment.

What You Bring

• 5+ years in a customer facing technical role (Technical CSM, Solutions Architect, or Sales Engineer) within the Data/SaaS space.
• Analytics & AI Depth: Strong knowledge of the modern data stack (Snowflake/BigQuery/Databricks) and an understanding of LLM based applications or AI Agents.
• Developer Literacy: Proficiency in SQL and familiarity with JavaScript/TypeScript frameworks (React, Angular, or Vue) for supporting embedded use cases.
• Integration Knowledge: Comfort discussing REST APIs, webhooks, and security protocols like SAML/OIDC.
• Consultative Edge: The ability to translate complex technical "how to" into strategic "why it matters" for executive stakeholders.
• Master's/Bachelor's Degree preferred but not required.

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration, including a comfortable and confident ability to integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands on experience leveraging AI tools (industry leading LLMs) to increase productivity, automate routine tasks, and improve work quality is required. Spotters should be able to write effective prompts, maintain ownership of judgment in AI generated results, and identify when AI should be or should not be used versus human judgement.

AI Mindset for All Spotters At ThoughtSpot

We believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. Spotters are required to experiment with ThoughtSpot's AI tools (Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights.

Hybrid Work at ThoughtSpot

This office assigned role is available as a hybrid position, reporting to the office in UK - London. Spotters assigned to an office are encouraged to experience the energy of their local office with an in office expectation of 2-3 days per week, balancing collaboration and flexibility.

What Makes ThoughtSpot a Great Place to Work

• ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action on a mission to make the world more fact driven.
• We hire people with unique identities, backgrounds, and perspectives, fostering a culture of Trust, Customer Obsession, Innovation, and Intensity.
• Our culture promotes respect, collaboration, and a balance of in person teamwork with flexible work arrangements.