Enterprise CSM Lead - AI Transformation & ROI

Intercom is looking for a Principal Customer Success Manager, Enterprise to collaborate with complex enterprise customers in Dublin, Ireland. The successful candidate will guide customers in implementing AI solutions to enhance support operations, ensuring the delivery of measurable outcomes.

This role requires over 8 years of customer-facing experience, strong technical acumen, and strategic thinking to influence customer strategies while building trusted relationships.

Intercom promotes a hybrid working model, fostering a collaborative culture while offering flexibility.