Enterprise Account Director, Expand

Enterprise Account Executive, Expand page is loaded Enterprise Account Executive, Expandremote type: Hybridlocations: London (UTTL)time type: Full timeposted on: Posted Todayjob requisition id: R-100987We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.We're UserTesting, a leader in human insights. We believe the path to understanding and creating great experiences starts with seeing and hearing how others engage with the world. Working at UserTesting means you'll help organizations discover the human side of business-transforming how they innovate, collaborate, and bring new experiences to market.Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and helps close the experience gap. Join our passionate team focused on transforming how companies connect with their audiences. Let's build the engine for human understanding-together. The Opportunity We're looking for an Enterprise Account Executive to join our Expand team. You'll be responsible for driving revenue growth and expanding relationships within our most valuable accounts. In this highly autonomous, quota-carrying role, you'll own a £3M-£5M book of business, shaping and executing strategic territory plans. You're not just a closer-you're a cross-functional orchestrator, growth-minded farmer, and trusted customer partner.If you're excited by complex sales, energized by multi-stakeholder deals, and thrive on bringing long-term value to customers, this is your opportunity to lead from the front. The Team You'll join a high-performing Enterprise Sales team focused on retaining and expanding strategic relationships with global customers. You'll partner closely with CSMs, Renewal Managers, and our Solutions team to deliver customer outcomes and identify growth opportunities. This is an individual contributor role with big scope, reporting into our Regional VP of Sales. What We're Looking For 7+ years of experience in enterprise SaaS sales, ideally in martech or adjacent sectors A proven track record of expanding high-value accounts with multi-year contract wins Experience managing complex, enterprise-wide sales cycles across matrixed organizations Confident in using MEDDPICC (or equivalent methodologies) to qualify and close deals Strong operational discipline in forecasting, planning, and execution Ability to lead cross-functional account strategies and drive coordinated outcomes Proven success influencing and partnering with C-level stakeholders Strong communicator and storyteller, skilled at articulating customer value Self-starter mindset with a high degree of ownership and accountability Collaborative approach with a passion for long-term customer partnershipsWe encourage you to apply! Research shows that certain groups may not apply unless they meet 100% of the criteria. You may be just the right candidate for this or other roles. We believe diverse perspectives drive innovation-and we're building a team that reflects a wide range of backgrounds, experiences, and skills. Accommodations At UserTesting, we're committed to creating inclusive, accessible experiences for all candidates. If you require accommodations or have specific requests to make your interview experience better, please contact us at: . We're happy to help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.What we're creating is a window to help organizations see the world from another point of view-a way to feel what others are feeling. At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. We're leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.