Engineering Administrator

Who we are

Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.

We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do.

We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.

The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.

Job snapshot

This is an exciting opportunity for an individual to join a leading and expanding Healthcare Company. The candidate should be initiative-taking, ambitious, and dedicated with excellent attention to detail. Please note this is a fixed term contract role.

This role will require you to work as part of our Service Administration Team, consulting with field based engineers, suppliers, customers, clinicians and clients and other relevant departments within Healthcare 21 daily. You will also deal with queries, process parts orders and manage warranty returns.

Please note that this role is fixed term for a 9 month duration.

Responsibilities

• Allocation and scheduling of service tasks for a team of engineers
• Liaising with engineers to ensure that response times are adhered to
• Dealing with customer queries efficiently through effective written and verbal communication
• Managing client accounts on dedicated software package
• Purchasing spare parts for a team of engineers and external customers
• Dealing with parts queries, sourcing suppliers and handling warranty/parts returns efficiently
• Requesting quotations from suppliers & issuing quotations to customers
• Assisting FSEs in obtaining part codes from suppliers and identifying correct parts
• Setting up new part codes and maintaining stock levels
• Dealing with high volume of phone calls
• Weekly/monthly invoicing of service work
• Inputting data in dedicated software package
• Liaising with internal departments to resolve daily issues
• Report writing
• Ensuring ISO standards, and external SLAs are achieved on a consistent basis

Key Competencies

• Customer focused, with excellent verbal and written communication skills
• Professional telephone manner is essential
• Ability to prioritise workload and work in a pressurized environment
• Strong organisational and time management skills
• Problem analysis and problem-solving
• Adaptable and capable of working on own initiative
• Ability to work effectively with other departments and utilise a team approach to accomplish goals
• Excellent attention to detail and accuracy
• Strong administration expertise
• Flexible approach to all areas of the role

Role Requirements

• A minimum of 2 years relevant experience in a fast-paced environment
• Knowledge of customer service principles and practices
• Experience of product order and invoicing customers an advantage
• High level of computer literacy including a good working knowledge of Microsoft Office
• Experience in working with SAP an advantage
• Experience with the Healthcare sector would be advantageous

Benefits

• Competitive salary
• Employee Assistance Program
• Pension, Life assurance, income protection
• Educational Assistance
• HC21 training academy
• Enhanced annual and life leave
• Employee engagement initiatives and a dedicated internal employee communication platform WorkVivo
• Supportive colleagues to learn from and enjoy company social outings, parties, and events

We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you!