Engage Product Owner

About The Role

Engage Product Owner

Hereford, England, United Kingdom

Type: Permanent, Full Time

Working Pattern: Hybrid (Onsite 3 days a week)

The Opportunity

MandM is evolving from a traditional project-based model to a product-led organisation, building empowered, cross-functional squads that own key customer journeys end-to-end.

We are now looking for an Engage Product Owner to lead and shape how customers interact with MandM from their very first touchpoint.

This role is focused on inspiring customers through intuitive, engaging and seamless journeys - maximising value at every stage of discovery and exploration. From content and personalisation to segmentation and experimentation, you will drive initiatives that turn curiosity into confident exploration and purchase intent.

If you are passionate about creating high-impact digital engagement experiences and turning customer insight into measurable growth, this is an opportunity to make measurable commercial impact while leading cross-functional squads

Who Are We?

MandM is one of the biggest employers in Herefordshire and one of Europe's leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.

More than a role

Competitive Salary: Your talent deserves recognition

Company bonus: We succeed, you benefit

Career Growth: real opportunity to develop within a growing business

Employee Discounts: Stay stylish with our exclusive discounts.

Company Pension: Secure your financial future.

️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

Birthday Delight: Take your special day off to celebrate YOU

Free Parking

Health & Wellbeing programme; including critical illness insurance

The Role Scope

As the Engage Product Owner, you will own the end-to-end customer engagement journey. Your focus will be on improving how customers discover, interact with and connect to MandM through relevant content, intuitive journeys and personalised experiences.

You will work within a dedicated squad of designers, engineers and analysts, partnering closely with stakeholders across Digital, Trading, Marketing and Technology to deliver measurable outcomes aligned to our product strategy.

Role key responsibilities Product Vision & Strategy

• Define and communicate a compelling vision for the Engage domain
• Shape and own the roadmap aligned to business and product strategy
• Balance tactical optimisation with longer-term strategic initiatives

Value & Commercial Impact

• Prioritise initiatives that maximise customer value and commercial return
• Identify friction points within engagement journeys and translate them into actionable improvements
• Define clear success metrics aligned to commercial and North Star goals
• Monitor performance and drive continuous optimisation

Discovery & Data-Driven Decisions

• Lead hypothesis-driven discovery using qualitative and quantitative insight
• Leverage A/B testing and experimentation to validate ideas and reduce risk
• Interpret behavioural and engagement data to inform prioritisation

Product Leadership & Execution

• Lead a cross-functional squad through clear vision and prioritisation
• Own and refine the product backlog, ensuring work is outcome-focused
• Clearly articulate customer problems and desired outcomes to designers and engineers
• Create alignment and momentum without formal line management responsibility
• Protect team focus and product integrity

Stakeholder & Partner Management

• Build strong relationships across digital, trading, marketing and technology
• Influence senior stakeholders through clear storytelling and evidence-led decisions
• Collaborate with third party partners including CMS, customer segmentation and translation platforms to maximise capability

About You What we are looking for

• Experience as a Product Owner or Product Manager within a digital or eCommerce environment
• Strong commercial awareness and confidence working with performance metrics
• Experience optimising customer journeys, engagement or personalisation
• Proven ability to interpret behavioural and customer data
• Experience leading or contributing to cross-functional product teams
• Ability to influence without authority and drive alignment across stakeholders
• Confident communicator who can challenge constructively
• Experience working in Agile environments

Why Join MandM?

• Be part of a genuine product transformation
• Own a critical customer engagement journey with measurable commercial impact
• Work in empowered, cross-functional squads
• Hybrid working model
• Shape how we connect with customers at scale

If you are motivated by improving engagement journeys, driving measurable outcomes and contributing to a modern product organisation, we'd love to hear from you.

About Us Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

Integrity

Teamwork

Accountability

Entrepreneurial approach