Energy Specialist (Residential)

Responsibilities

• End-to-End Ownership: take complete responsibility for every customer query, from first contact to final resolution. Handle billing, meter exchanges, ensuring no unnecessary handoffs.
• Exceptional Service: provide outstanding proactive customer service over the phone and via email, handling sensitive situations with empathy.
• Customer Advocacy: act as the voice of the customer internally, using insights to drive continuous improvement.
• Specialist Development: continually expand knowledge of rapidly evolving energy market regulations and technology through self led learning and training.
• Integrity & Trust: handle customer data and sensitive information professionally and with integrity.

Qualifications

Previous Customer Service Experience. (Full training in energy provided.)

Benefits & Compensation

Starting salary £25,983. Progression path: Foundation Pro (£27,856) Expert (£31,573).

Flexible & hybrid working - Monday to Friday 9am 5pm, 2 3 days a week in hub. 26 days annual leave plus bank holidays; option to buy 2 additional weeks. Pension contribution. Paid fertility leave, neonatal leave, equal parent leave, birthday off.

DBS check required; right to work; non sponsorship for UKVI points based system.

Training & Work Environment

8 week training at Bolton hub (3 days a week during training). Full remote/ hub workspace with social areas, free snacks, drinks and fruit.

Equal Opportunity

We're committed to equal opportunities and promote a diverse inclusive working environment. All candidates are welcomed.