Energy Escalations Specialist - London (Shift-Based)

Fuse Energy in London is seeking an experienced Energy Specialist to own escalated tickets and complaints across billing, switching and smart metering. This shift-based, in-office role is part of our industry-leading 24/7 customer support.

You will resolve cases end-to-end, prioritise queues, and work with AI tools to investigate, finding root causes and ensuring timely resolutions. Weekend coverage is required, with optional overnight shifts.