Endoscopy Receptionist FGH

Main area Endoscopy Receptionist Grade NHS AfC: Band 2 Contract Permanent

• Full time (37.5 hours per week)
• Part time
• Flexible working

36.5 hours per week (7 day cover between 8am-6pm on a flexible rota basis full time or part time opportunities available)

Job ref 068-UHMB

Site: Furness General Hospital, Town Barrow in Furness

Salary £25,272 per annum (Yearly) Closing 05/08/:59

'Creating a great place to be cared for and a great place to work'

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups - including BAME, LGBT+ and people with a disability.

Job overview

The overall purpose of the role is to:

• Provide a professional and efficient reception service to the Endoscopy day case unit, ensuring that all patients and visitors are welcomed in an appropriate manner whilst adhering to the Trust Policy and Data Quality.
• Provide professional, comprehensive and effective administration support service to the administration, nursing and wider medical teams.
• The job will cover a 7 day service 8am - 18:00pm.

Main duties of the job

• Open and prioritise incoming post as Standard Operating Procedure.
• Make and receive telephone calls and fax correspondence as directed.
• Provide administrative support service to the department including inputting of data.
• Maintain department databases and spreadsheets as appropriate.
• Effective liaison with relevant wards and departments within the hospital and other providers associated with the department to ensure a prompt and effective communication system.
• Provide a welcoming and professional approach to all members of the public and staff attending the department.
• Undertake general office duties including answering the telephone, meet and greet, photocopying, faxing and filing.
• Communicate department information to the management team as required.
• Ensure that up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
• Keep up-to-date with any computerised systems introduced and attend any training required.
• Deputise for other team members during periods of absence.
• Participate in annual appraisal. Identify and action own development needs and establish personal supervision/mentorship.
• Participate in all mandatory training as required by the Trust.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital, a GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

For further information about the advertised role, including detailed duties and responsibilities, please refer to the Job Description and Person Specification located under the supporting documents heading. You can also read more about University Hospitals of Morecambe Bay on

Person specification Shortlisting

• IT Skills at a basic level
• Previous NHS experience / Knowledge of NHS systems

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for interview.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.

The trust operates a No Smoking Policy.

We reserve the right to close a job advert early where sufficient applications have been received.

Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6 month probationary period.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.