End User Support Engineer

IT End User Support Engineer

Contract Length: 6 Months (Outside IR35)

Travel around UK & Europe (expenses covered) - 2 days a week

Role Overview

We are seeking a proactive and customer-focused IT End User Support Engineer to join the IT team. This role is responsible for providing high-quality technical support to end users across the organisation, ensuring hardware, software, and core IT services operate efficiently. The successful candidate will have strong experience supporting Microsoft-based environments, laptop and desktop hardware (particularly Lenovo devices), and modern device management technologies such as Microsoft Intune and Autopilot. It generally assists with device rebuilds, application installs, issues with re-builds.

Key Responsibilities

• Provide first and second-line technical support for end users across desktops, laptops, and mobile devices.
• Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo laptops and desktops.
• Support device deployment and lifecycle management using Microsoft Autopilot, Microsoft Intune, and Company Portal.
• Configure and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Maintain accurate records of incidents and service requests within the IT Service Management system.
• Assist with IT asset tracking and lifecycle management.
• Contribute to knowledge base documentation and process improvements.

Essential Skills

• Strong experience supporting Microsoft Windows operating systems.
• Solid knowledge of Microsoft 365 applications and services.
• Experience with Microsoft Intune device management.
• Familiarity with Microsoft Autopilot provisioning and device enrollment.
• Experience supporting Lenovo laptops and desktop hardware.
• Basic networking knowledge including shared printers, file shares, and TCP/IP fundamentals.

Desirable Skills

• Knowledge of Apple devices, including macOS, MacBook hardware, and iPhone/iOS support.
• Experience with Mobile Device Management (MDM).
• Familiarity with IT Service Management tools.