End User Equipment Refresh Engineer

Location:Essex (across NHS sites)
Salary: Band 4 - NHS Agenda for Change (£26,530 Per Annum)
Contract: 24 months (Fixed term)
Type: Full-Time Permanent
Sector: IT / Digital Services - Healthcare

Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented

End User Equipment Refresh Engineer to join their dedicated Digital Services team.

About the Role:
As an End User Equipment Refresh Engineer, you'll be at the heart of a large-scale IT hardware refresh programme. You'll replace essential end user equipment such as desktop PCs, laptops, mobile devices, AV equipment and peripherals-ensuring smooth transitions that don't disrupt clinical or operational services.

You'll work across multiple hospital sites and collaborate closely with 1st, 2nd, and 3rd line support teams. This is a hands-on role ideal for someone with strong communication skills, technical expertise, and a genuine desire to make a difference in healthcare.

Key Responsibilities:

• Deploy and replace a range of IT hardware in line with NHS standards.
• Provide on-site and remote support post-installation to resolve any technical issues.
• Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation.
• Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans.
• Ensure full compliance with ITIL practices, Trust policies, and information security requirements.

What We're Looking For:

• At least 5 years' experience in an IT service management or desktop support environment.
• Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix).
• Strong customer service, troubleshooting and documentation skills.
• A full UK driving licence, access to a vehicle and willingness to travel to various NHS sites.

Desirable Qualifications:

• MCP/MCSE or equivalent Microsoft certifications.
• ITIL v4 Foundation.
• Prince2 or Agile Foundation.

Benefits Include:

• NHS pension scheme.
• Access to professional training and development.
• Health and wellbeing support.
• Opportunities to contribute to innovative IT projects in healthcare.