End Of Contracts Specialist

End of Contracts Specialist - Slough - £29k + great benefits

Location: Slough, UKSalary: £29k + great benefits

Type: Rolling Contract

The Role

An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe's top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.

Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.

Key Responsibilities

• Manage inbound and outbound customer communications regarding end of contract options.

• Contact customers approaching the end of their agreements to discuss available solutions.

• Process end of contract options accurately and efficiently.

• Build positive relationships with customers and external partners.

• Arrange and coordinate customer appointments where required.

• Maintain accurate records and update internal systems.

• Take ownership of customer enquiries through to resolution.

• Achieve individual and team performance targets.

• Ensure compliance with all regulatory requirements, policies and procedures.

• Support continuous improvement initiatives and identify opportunities to enhance customer service.

• Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.

About You

• Previous experience within customer service, financial services, automotive finance or a regulated environment.

• Excellent communication skills, both verbal and written.

• Strong relationship-building and customer engagement skills.

• Confident handling objections and managing customer expectations.

• Highly organised with excellent attention to detail.

• Able to prioritise workload effectively and work to deadlines.

• Self-motivated with a proactive approach to problem-solving.

• Comfortable working towards targets and performance measures.

• Strong team player with a positive and professional attitude.

• Good working knowledge of Microsoft Office applications, including Excel and Word.

The Offer

• Salary of£29k + great benefits per annum

• Opportunity to join the finance division of a leading banking group.

• Supportive team environment.

• Comprehensive training and development.

• Career progression opportunities.

• Company benefits package.

• Modern working environment.

• Stable, long-term career opportunity within a customer-focused business.