End of Contract Advisor

End of Contract Advisor; Customer Service Advisor; Customer Service Executive Administrator;

End of Contract Advisor Hybrid working - 3 days on site, 2 days from home
£12.71 per hour
Initially 6 month contract

Looking for a role where you can make a real difference to customers?
If you enjoy problem-solving, helping people through tricky situations, and delivering great customer experiences, this could be the perfect opportunity for you.
Our Client is looking for a friendly, motivated End of Contract Advisor to join their Customer Operations team. You'll support customers whose vehicle hasn't yet been returned at the end of their finance agreement, helping them understand their options and guiding them to the best possible outcome.
What you'll be doing day-to-day

• Speaking with customers by phone and email to understand why their vehicle hasn't been returned
• Reassuring customers, answering questions, and clearly explaining the return process
• Helping customers explore options such as extensions or refinancing where appropriate
• Working closely with internal teams to remove any barriers to returning the vehicle
• Keeping accurate records of conversations and actions taken
• Making sure everything you do follows company policies and FCA regulations
• Sharing ideas, learning from colleagues, and supporting a positive, team-focused environment

What we're looking forYou don't need to know everything on day one - support and training will be provided - but you'll thrive in this role if you:

• Have experience in customer service, call handling, or a similar role
• Enjoy speaking to customers and can communicate clearly and confidently
• Stay calm, organised, and focused in a fast-paced environment
• Take ownership of problems and see them through to resolution
• Have great attention to detail and keep accurate records
• Are open to learning about finance and vehicle funding options
• Hold GCSEs (or equivalent) in English and Maths (preferred)

Why join our Client?

• Work with a well-established organisation that values its people
• Build valuable experience in customer operations and financial services
• Be part of a supportive, collaborative team
• Develop skills that open doors to future career opportunities

Ready to take the next step?If you enjoy helping customers, solving problems, and working as part of a close-knit team, we'd love to hear from you.Apply today and help our Client's customers complete their end-of-contract journey positively.