Employee Relations Policy Advisor & Coaching Expert

• Provide expert policy advice and coaching to line managers and BIG representatives via telephone, supporting confident and fair decision-making
• Deliver an outstanding customer experience by meeting key service targets, including call handling and satisfaction measures
• Support the creation of high-quality written communications, including outcome letters and case documentation
• Manage Occupational Health referrals, guiding managers through the process and helping interpret outcomes and next steps
• Accurately manage cases and queries using Oracle MyHR and shared mailboxes, ensuring records are up to date and insights are captured to inform continuous improvement

Requirements

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills, with the ability to build rapport and influence over the phone
• Confident coaching and influencing capability, supporting others to make balanced, fair decisions
• Strong attention to detail, with the ability to produce clear, professional written communications
• Passion for employee relations, with experience or a strong interest in applying people policies and developing a career in a People team

ATS Optimization Keywords
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Soft Skills

• organisational skills
• communication skills
• coaching capability
• influencing capability
• attention to detail
• rapport building
• decision-making support