Employee Relations Consultant

At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team has always played a pivotal role in providing both specialist employee relations advice to managers and end-to-end support regarding performance management, misconduct and sickness absence.

As an Employee Relations Consultant on a 12 month Fixed Term Contract working as part of a specialist HR team, supporting business leaders with people management employee relations cases through to resolution, building trusted relationships with employees and leaders across the business.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 30 and 35 hours.

This is a 12 month Fixed Term Contract.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

Extras you'll get

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society.

We are purpose driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If your application is successful, your internal job title will be "Case Consultant".

What you'll be doing

You'll be part of a well valued and supportive team, acting as a trusted advisor to employees and leaders at all levels, managing a varied Employee Relations caseload across conduct, capability and sickness absence.

You'll operate at pace, with pragmatism and accuracy, delivering quality, consistent and risk based remote end to end people management advice and solutions, as well as providing coaching support for hearing chairs in formal settings.

In addition, you will ensure we get leaders the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end to end ownership, ensuring all cases are managed and documented in a timely and professional manner in line with our policies and risk culture.

About you

As a minimum, you will need:

• Demonstrable experience in Employee Relations case management in a regulated, financial services or unionised environment
• A commercially minded relationship builder with the ability and passion to influence and coach managers on all people management issues through remote support
• Excellent communication skills, both written and verbal
• Excellent attention to detail with the ability to balance volume workloads, prioritising cases appropriately and managing stakeholder expectations appropriately
• An understanding of employment law and how this applies in a workplace setting
• Experience of identifying trends, process improvements and proposing suitable solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 2415
• Apply Before 03/20/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
  92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB
  1 Threadneedle Street, London, Greater London, EC2R 8AY, GB