Emergency Medical Advisor (999 Call Handler) Lincoln

Emergency Medical Advisor (999 Call Handler) Lincoln NHS AfC: Band 4

Main area Call Handler Mentor Grade NHS AfC: Band 4 Contract Permanent: Commencing Band 3 progressing to Band 4 after 13 months. Section 2 unsocial hours enhancement apply. Hours Full time - 37.5 hours per week (shifts work encompassing day and night time day time only rotas not available).

Job ref 335-A-2048

Site BBEOC Town Lincoln Salary £25,760 - £31,157 Indicative Band 3 progressing to band 4 with unsocial enhancement Salary period Yearly Closing 26/07/:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor

You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.

Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

Main duties of the job

What does a 999 Call handler do?

Based at the Emergency Operations Centre in Lincoln you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.

With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• We are a uniformed service and uniform will be provided.
• Expert training and support from our dedicated in-house education team.
• Enrolment into the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200 stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life threatening illnesses or injuries.
• A first class employer, promoting equality, diversity and inclusion of our employees.

Detailed job description and main responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

Person specification Qualifications and Experience

• Experience of working with computers.
• Experience of working with the general public.
• Displays an ability to pay attention to detail.
• Excellent interpersonal skills.
• Work experience in busy office or call centre environment.

Equal opportunities

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

We believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values - respect, integrity, contribution, teamwork and compassion - underpin everything we do - how we deliver our services and how we work with each other. Our vision is to respond to patient needs in the right way, develop our organisation to become outstanding for patients and staff, and collaborate to improve wider healthcare.

Please be aware that for Frontline roles an Enhanced DBS clearance check will be required, and depending on the nature of other non patient facing roles this check may also be required if offered a position with EMAS. All spent and unspent convictions must be declared.

We reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

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