Emergency Medical Advisor (999 Call Handler - Nottingham)

East Midlands Ambulance Service NHS Trust Emergency Medical Advisor (999 Call Handler - Nottingham)

The closing date is 14 June 2026.

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor.

Main duties of the job

Based at the Emergency Operations Centre in Nottingham, you will receive 999 and urgent calls from the public and health service colleagues; you will prioritise calls in line with agreed protocols and provide pre arrival advice.

Shifts can be up to 12 hours and include night working; the team operates 24/7, 365 days a year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate the ability to work effectively and make fast paced decisions while providing excellent care and advice.

You will work on your own initiative within a team, have effective verbal communication skills and be computer literate.

Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is restricted during the training, and some training may be virtual or off site.

Job responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust.

Patient safety is a key priority. You will ensure compliance with EMAS policies and procedures, including risk management, infection prevention and control, safeguarding children and vulnerable adults.

Person Specification

Experience of working with computers; experience of working with the general public; excellent interpersonal skills; ability to pay attention to detail; work experience in a busy office or call centre environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

Benefits

• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided as we are a uniformed service.
• Expert training and support from our dedicated in house education team.
• Enrolment into the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200 stores including holidays, days out, car insurance, restaurants and clothing.
• First class employer promoting equality, diversity and inclusion.

Employer name

East Midlands Ambulance Service NHS Trust

£25,760 to £31,157 a year - indicative Band 3 progressing to band 4 with unsocial enhancement