Emergency Home Responder

Reference: MAY

Expiry date: 22:59, Sun, 7th Jun 2026

Location: Crosby

Benefits: Buy or sell leave. Flexi working. Pension Scheme. Professional Development. Occupational Sick Pay + Many more benefits

Ideal for Retirees, Semi-Retired Workers & Ex-Forces Personnel

You walk in and see worry on their face - you're the one that lifts the worry away.

Progress Lifeline provides a 24/7 emergency response service, helping people stay safe and independent at home. We're recruiting Emergency Home Responders in Crosby, well suited to retirees, semi-retired workers and people with armed forces or emergency service backgrounds.

Why this role suits retirees & ex-forces

Many of our responders are retired or semi-retired. Others come from military or emergency service backgrounds. What they have in common is a calm, steady approach and a desire to use their experience to help others.

Your natural reliability, judgement and people skills make you a perfect fit for this work.

About the role

Working from home, you will:

• Respond to emergency alarm calls locally
• Reassure customers and assess situations calmly
• Assist people following non-injury falls using specialist equipment
• Focus on dignity, reassurance and safety
• Work independently with support from our 24/7 Control Centre

Being able to stay safe in your own home means everything.

Full training is provided - no care experience required.

What you'll need

• You'll be based in the Crosby area and respond to calls across the wider local Lifeline service area
• Full UK driving licence and your own vehicle
• Calm, reliable and compassionate approach
• Willingness to work night / on-call shifts

Pay, leave & benefits (summary)

• £26.22 paid for each on-call standby shift
• £18.90 per callout (up to 90 minutes)
• £12.97 per hour for callouts over 90 minutes
• Mileage reimbursement for all journeys
• Annual leave linked to rota pattern, plus pro-rata bank holidays
• A day's leave for your birthday
• Pension with matched contributions up to 7.5%
• Uniform and full training provided
• Wellbeing and development support

Progress Housing Group is a Living Wage accredited employer.

A full explanation of pay and shifts will be provided at interview.

When they say thank you - you really feel it.