Emergency Department Administrator

Main area Emergency Services Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift based working including weekends and Nights. Shifts: 8am - 8pm, 8pm - 8am) Job ref 309-UCLH-8259-A

Site University College London Hospitals Town London Salary £31,554 - £33,270 Per annum inclusive of HCAS Salary period Yearly Closing 17/08/:59

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Job overview We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team!

We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment.

This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department.

The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department.

If you are an individual that is looking for a fast-paced challenge in a testing environment we look forward to hearing from you.

This is a permanent full-time role with working hours of 37.5 hours a week. We are a 24 hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights.

Main duties of the job

• Registering patients on the electronic patient record system, effectively and efficiently
• Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors.
• Carry out designated administrative tasks to support the wider Emergency Department
• Provide an excellent patient service to all patients attending the Emergency Department

Working for our organisation University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification Knowledge and Qualifications

• a. Educated to GCSE level or equivalent, including Grade C or higher in English
• b. NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent

Experience

• Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
• Proven experience of working in an office environment (Front of house roll)
• Previous NHS or healthcare experience

Skills and Abilities

• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress e. Understands importance of maintaining confidentiality
• Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstrates understanding of importance of maintaining privacy and dignity

Specific Requirements

• Physically capable of office duties, moving notes etc.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to:

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
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