EMEA Customer Service Leader Hybrid (London)

Wolters Kluwer is seeking a Manager Customer Service EMEA based in London with a hybrid work pattern, two days in the office weekly. You will lead a team of 8 professionals across the EMEA region, shaping the support strategy and ensuring top-tier service.

Responsibilities include managing escalations, driving continuous improvement, and leveraging Power BI/Tableau for reporting. The role requires strong IT infrastructure knowledge and stakeholder management, with collaboration across US and