Electronics Helpdesk Engineer

Our client based in Northamptonshire require an Electronics - Helpdesk Engineer to join their busy team to help deliver a consistently high quality and accurate service.

Responsibilities:

• Providing telephone diagnostics and technical assistance to clients and colleagues within the Technical Services Team.
• Provide technical expertise and be a point of reference for Department colleagues.
• Utilise, manage, and maintain technical product documentation.
• Ensuring relevant information is always shared with team members and accessible to ensure the most up to date information is available.
• Update the electronic job management system, according to agreed procedures.
• Record, analyse and make recommendations on common equipment faults and the subsequent management of spare parts stock levels.
• Perform quality assessments of Field Engineers work ensuring that the relevant performance logs are accurate and up to date at all times highlighting training needs.
• Provide technical assistance to Technical Service Manager with bespoke investigations / reports to assist in the development of the Department or respond to Customer issues.
• Attend emergency breakdowns at customer sites when required.
• Providing support to other team members where required.

Requirements:

• Engineering qualifications - Preferred but dependant on experience etc, not a requirement.
• Electrical experience - Desirable.
• Ability to read/understand electrical drawings - Desirable.

Benefits:

• 20 days starting holiday (Increases to 30 days with time served).
• Sick pay scheme (after probation).
• Workplace pension (after probation).
• Annual Bonus Scheme (after 1 year of service).
• Life Assurance.
• Ability to travel as/when required - Van provided if required to travel for work.
• Lots of training/development available.