Elections and Governance Officer

Overview

Directorate: Resources

Section: Governance

Location: Civic Centre

Grade: Level 6

Salary: £28,598 - £31,022

Hours: 37 - Full Time

This advert is open to both Internal and External applicants.

We have an exciting opportunity for an Elections and Governance Officer to join our team, working at the heart of democracy to support the delivery of electoral and governance functions in Stoke-on-Trent.

As Elections and Governance Officer, you will be instrumental in supporting the delivery of elections maintaining the integrity of the electoral process.

The Electoral Services team is a fast-paced environment ensuring that people are registered to vote, and you will be handling enquiries by telephone, face to face and by email.

You will support the team by resolving a wide range of enquiries ensuring a seamless experience for customers.

You will also support the Member Support Team with delivering functions for the Lord Mayor, processing ward budget applications and maintaining the case work system.

Previous experience is not essential as full training will be given.

Responsibilities

• Support the delivery of elections and maintain the integrity of the electoral process.
• The Electoral Services team is a fast-paced environment ensuring that people are registered to vote, and you will be handling enquiries by telephone, face to face and by email.
• Support the team by resolving a wide range of enquiries ensuring a seamless experience for customers.
• Support the Member Support Team with delivering functions for the Lord Mayor, processing ward budget applications and maintaining the case work system.

Qualifications

• Good verbal and written communication skills and good numeracy and data analysis skills.
• Be computer literate with the ability to input and extract data accurately from systems.
• Be able to work effectively as part of a team and assist the team to achieve its deadlines.
• Be able to carry out routine clerical and general administrative tasks and work to prescribed procedures.
• Be able to carry out manual handling tasks during election periods, lifting to 10kg.
• Have a high degree of accuracy and attention to detail.
• Be committed to good customer service, with an empathetic approach to challenging interactions.
• Be methodical and have an organised approach.

This role can be worked on a hybrid basis, with a combination of home and office working.

Additional information

During busy periods, you will also be required to work outside of normal hours which may include

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply.We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.