EDI Lead

Job Details:

EDI Expertise & Support

• Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup
• Ensure smooth data exchange using protocols like AS2 and VANs
• Collaborate with EDI service partners to maintain system integrity
• Deliver training and presentations to build EDI capability across the business
• Provide expert guidance to internal teams and external stakeholders on EDI processes

IT Service Management

• Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation
• Proactively manage service queues and reduce backlog
• Prioritise tasks based on urgency and business impact
• Analyse service data to identify trends and recommend improvements
• Maintain clear documentation for recurring issues and knowledge sharing

Stakeholder Engagement & Collaboration

• Build strong relationships with internal departments and external partners
• Act as a consultative partner to project teams, contributing technical insights
• Facilitate forums and discussions to share learnings and drive accountability
• Support customer onboarding and integration processes

Strategic Contribution

• Help shape and execute EDI strategies, policies, and action plans
• Identify opportunities for system and process improvements
• Contribute to evolving support models with a flexible, growth-oriented mindset
• Take initiative in suggesting enhancements that align with business goals

Reporting & Continuous Improvement

• Generate reports from service data to monitor performance and identify bottlenecks
• Use insights to drive process optimisation and service enhancements
• Maintain a feedback loop with stakeholders to refine support practices
• Support a culture of learning and improvement through documentation and training

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