Ecommerce Manager

The E commerce Manager owns the online store's commercial performance. This role is accountable for revenue, conversion rate, customer experience, and the day to day running and optimisation of e commerce platforms. The successful candidate will be the organisation's e commerce expert. They will proactively identify opportunities, recommend improvements, and lead the e commerce function.

QUALIFICATIONS & EXPERIENCE

• 2-3 years of experience in an E-commerce role, preferably in transport, travel or leisure sectors.
• Degree in Business, Economics, Marketing, or a related field preferred.
• Proficiency with Excel and data tools
• Strong commercial and analytical mindset
• Understanding of digital marketing channels (paid search, CRM, SEO)
• Hands on experience with e commerce platforms and CMS tools

KEY RESPONSIBILITIES

• Own and grow online revenue, conversion, AOV, and retention
• Manage the e commerce platforms (Web, APP and Digital Kiosks)
• Optimise the end to end customer journey (UX, navigation, checkout, payment, delivery)
• Lead onsite trading activities: promotions, merchandising, pricing, offers
• Analyse performance using tools such as GA4, heatmaps, and funnel analysis
• Work closely with Marketing on traffic acquisition and campaign execution
• Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
• Manage third party agencies (CRO, UX, development)
• Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures