E-Comms Surveillance PMO Lead

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

You'll help banks, asset management and insurance organizations own their future by helping them to transform and create new business models to meet changing customer needs and drive sustainability.

Join our team as the expert you are now and create your future.

A PMO Leader Driving E-Comms Surveillance Transformation

Responsibilities may include:

• Programme Governance: You will run core programme governance routines including steering committees, decision forums, RAID reviews, and change control processes. You will maintain disciplined oversight of milestones, risks, actions, and dependencies across a multiyear roadmap.
• Roadmap & Transformation Management: You will develop and maintain the E Comms Surveillance roadmap, covering new channel onboarding, data ingestion modernisation, regulatory uplift, retention enhancements, and legacy platform decommissioning.
• Stage Gate & Control Frameworks: You will implement programme stage gates, including use case signoff, lexicon/model validation, data quality assurance, and go/no go processes for new surveillance channels. You will ensure alignment to global surveillance strategy and regulatory expectations.
• Stakeholder Engagement & Communication: You will communicate programme updates, risks, and decisions to senior stakeholders, delivery teams, and governance forums. You will prepare SteerCo materials, executive updates, and regulator facing documentation where required.
• Operating Model & Workflow Enhancements: You will support improvements to the surveillance operating model, including alert workflow design, permitted channel governance, channel attestation processes, and data retention controls.
• Data, Technology & Controls Alignment: You will partner with Technology, Data, and InfoSec to ensure secure and compliant ingestion, storage, monitoring, and retention of electronic communications data across all regions and channels.
• RAID & RACI Ownership: You will own and maintain central RAID logs and RACI models, driving clarity of ownership, cross functional alignment, and risk mitigation.
• Cutover & Readiness: You will lead cutover readiness for new E Comms channels and capabilities, including go/no go criteria, fallback design, operational readiness checks, hypercare planning, and BAU handover.
• Training & Adoption: You will support training and user adoption planning related to new surveillance tools, workflows, and communication monitoring capabilities.

We are looking for candidates with strong programme management expertise and deep familiarity with communications surveillance. Desired background includes:

• Experience: Demonstrable experience delivering E Comms or broader Communications Surveillance initiatives- including onboarding new channels (WhatsApp, Teams, Slack, Bloomberg Chat, mobile/voice), deploying lexicon or behavioural risk models, and migrating from legacy surveillance platforms.
• Technical & Functional Knowledge: Experience with leading surveillance tools such as Shield or Compliance Accelerator, or equivalent platforms used in global financial institutions.
• Regulatory Awareness: Strong understanding of global communications surveillance regulatory obligations, data retention policies, electronic communications governance, and behavioural risk indicators.
• Communication & Stakeholder Skills: Strong communication skills with the ability to present complex updates, influence senior stakeholders, and drive alignment across global delivery teams.
• Problem Solving & Delivery: Ability to manage competing priorities, handle ambiguity, structure programme risks and decisions clearly, and ensure consistent progress across workstreams.

Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.

Senior Associate

United Kingdom