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E-commerce Manager

Posted 22 hours 35 minutes ago by Cubitts

Permanent

Not Specified

I.T. & Communications Jobs

London, United Kingdom

Job Description

E-commerce Manager

40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified.

The Role

We're seeking a digitally-obsessed E-Commerce Manager to own and drive all customer touchpoints across e-commerce and CRM. You should be a self-starter who can operate highly autonomously to deliver continuous impact. You'll have autonomy to evolve our online presence while collaborating closely with world-class designers and developers as we seek to reinvent the optical industry and grow the business through meticulous attention to design, quality, and customer experience.

Your key responsibilities

Own and continuously improve including content strategy, merchandising, technology innovations, and UX enhancements
Architect and execute our CRM strategy through compelling broadcast emails, personalized welcome journeys, and thoughtful transactional communications
Craft digital storytelling that brings our spectacles, sunglasses, stores, and services to life online
Partner with our product team to showcase our collections in ways that highlight their craftsmanship and design excellence
Identify, test, and implement conversion optimizations (CRO) based on customer insights and behavioral data
Champion a culture of data-informed iteration across all digital touchpoints

Key Performance Indicators

E-commerce revenue growth
E-commerce NPS scores
Website conversion rates
Repeat customer rates

What we're looking for:

4-5 years experience growing an e-commerce business, preferably in premium retail
Demonstrated success in building CRM strategies that drive repeat business
Proven ability to use data and experimentation to drive revenue growth
Outstanding communication skills both with internal stakeholders and customers
A passion for design excellence and craft, reflected in exceptional user experiences
Strong collaboration skills and the ability to work autonomously

Our Values

Pioneers

We try to improve things, by doing things better or more simply celebrating both innovation and failure.

Challenges both themselves and their team to think outside the box
Innovate, and improve
Leads by example, using their initiative to keep things moving forward
Courageous and supportive, urging their team members to take risks and learn from their mistakes
An infectious, positive force, no matter what challenges they face
Pushes themselves and their team to learn and grow both personally and professionally

Proud

We take pride in doing things properly, even when we're exhausted.

Leads by example by being deeply committed to performing to a high standard
Encourages and supports their team to strive for consistency, quality and attention to detail
Always goes the extra mile, both in their own work and for their team to ensure things are done properly
Inspires and supports their team to find the best possible outcomes and to exceed expectations

For all

We treat everyone with the same warmth and respect, and without ego.

Humble and empathetic, fostering unity and inclusiveness amongst and across teams
Shares challenges and encourages their team to overcome them together
Communicates openly and honestly,listening to and respecting everyone's point of view
Identifies, develops, and celebrates individuals and team strengths and achievements

Some nice things you'll get