Dynamics Customer Services Functional Consultant

Dynamics Customer Services Functional Consultant - Dynamics CE Consultant, Dynamics CE Functional Consultant, D365 CE Functional Consultant, Dynamics 365 CE Functional Consultant, Dynamics CRM Functional Consultant, MS Dynamics Functional Consultant, Customer Service, Omnichannel, contact centre, live chat, azure communication services, power apps, power automate, D365 CE, D365 CRM, Power Platform, Field Service, D365 CE Field Service - Permanent - Remote - UK - £60K - £70K per annum

Our leading logistics organisation, based near Birmingham, are embarking on a UK and European wide Dynamics 365 CE programme of work. They are looking to hire a locally based D365 CE Consultant who has a strong background with the Customer Service module.

This full time, permanent position requires onsite presence and is offered on a hybrid basis with a sensible and flexible approach to start/finish times.

• Strong background working as a D365 CE Functional Consultant
• Experience working with Customer Service module within D365
• Excellent communication and an ability to liaise with stakeholders of all seniorities
• Understanding of Power Platform - Power Automate and Power Apps in particular
• Any experience with Azure Services, PowerBI and Customer Insights would be a bonus!

Main Responsibilities:

• Facilitate design workshops, grasp the client's business processes and goals, and capture requirements
• Collaborate with technical teams to ensure these designs and integrations are implemented successfully
• Lead workshops with users to help ensure high adoption rates
• Provide continuous improvement recommendations

Location: Birmingham

Candidates must be eligible to work in this country.

Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors.

Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills.

If you have the relevant skills and experience for this position, we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: .