DVC Sports Centre Duty Officer

DVC Sports Duty Officer

• Salary: £25,456 per annum
• Location: Dearne Valley College
• Contract Type: Full Time Perm

Join our team as a DVC Sports Duty Officer, where you will be pivotal in managing the day-to-day operations of our sports facilities. This role is ideal for someone with a passion for sports and a commitment to excellent customer service, ensuring health and safety compliance, and efficient facility operations.

Day-to-day of the role:

• Oversee the daily operation of sports facilities during allocated shifts.
• Ensure adherence to all health and safety procedures and policies.
• Supervise staff, including allocation of duties and monitoring performance.
• Provide first-rate customer service and act as the first point of contact for facility users.
• Handle customer queries, issues, and complaints professionally.
• Conduct regular facility checks to ensure cleanliness, safety, and functionality.
• Support the setup and delivery of sports activities, events, and bookings.
• Maintain accurate records, including incident and accident reports.
• Manage the safe storage, maintenance, and readiness of all equipment.
• Assist with opening and closing procedures, ensuring the security of the premises.

Required Skills & Qualifications:

• Proven experience in a sports, leisure, or customer-facing environment.
• Strong understanding of health and safety practices.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Flexible approach to working hours, including availability for evenings and weekends.

Desirable:

• First Aid qualification.
• National Pool Lifeguard Qualification (NPLQ) or equivalent.
• Experience in supervising staff or managing a facility.

Skills and Competencies:

• Strong organisational and problem-solving skills.
• Ability to remain calm under pressure.
• High level of customer focus.
• Meticulous attention to detail and commitment to maintaining standards.

Additional Information:

• The role may involve shift work, including evenings and weekends.
• Opportunities for training and development may be provided.
• Candidates may be required to undergo relevant background checks.