DV Cleared - Customer Delivery Manager

Title: Interim Customer Success Manager/Customer Delivery Manager (DV Cleared)
Location: Hybrid with 1-2 days onsite (Cheltenham/London), some potential international travel
Contract Duration: 6 months, with potential extension or permanent role
Day Rate: to £650 per day
Benefits: Performance bonus, equity options
Clearance: Active Developed Vetting (DV) Clearance

Role Overview

Lead the successful delivery and ongoing customer success initiatives for a cutting-edge AI security technology startup in a critical growth phase post-Series A funding.

Manage full customer life cycle, build trusted relationships with government and defence clients, ensure seamless onboarding, adoption, and renewal, and act as a key liaison between clients and internal teams.

Key Responsibilities

• Drive customer success and service delivery, ensuring high satisfaction and contract compliance.
• Develop and maintain strong relationships with cleared clients and stakeholders.
• Lead onboarding, adoption, and support escalation management.
• Monitor customer health, identify risks, and proactively resolve issues.
• Support sales through upsell and retention activities.
• Collaborate closely with product and engineering teams to tailor solutions.
• Conduct client reviews and feedback gathering for continual improvement.
• Travel as required to client locations and occasional international sites.

Required Experience

• Proven track record in customer success or delivery management roles in SaaS, cybersecurity, or government/defence sectors.
• Experience managing relationships at senior levels in security-cleared environments.
• Active DV clearance mandatory.
• Excellent communication, problem-solving, and project management skills.
• Comfortable working in dynamic startup environments with funding milestones.