Duty Technician (SC + NPPV3)

Duty Technician | SC/NPPV3 Cleared | Long-Term Government Programme

Contract: Inside IR35
Rate: £400-450/day
Duration: Initial long-term engagement with potential to run up to 4 years
Location: South of England (fully on-site)
Shift Pattern: 4 days on/4 days off
Hours: Rotating 7am-7pm/7pm-7am shifts
Clearance: Active transferable SC and NPPV3 required
Residency Requirement: 5 years continuous UK residency essential

We are currently recruiting for a number of Duty Technicians to support a highly secure government environment within a long-term programme of work.

This is a hands-on operational support role working within a close-knit technical team, supporting live systems, users, and operational infrastructure in a secure environment. The role involves incident management, technical troubleshooting, hardware support, and coordination with wider engineering and delivery teams.

This is an excellent opportunity for someone looking for a stable, long-term engagement with strong continuity of work.

• Handling incoming technical support incidents, requests, and changes
• Managing support queues and progressing tickets through to resolution
• Troubleshooting issues ranging from password resets to server-related queries
• Escalating complex issues to 3rd line support teams where required
• Supporting software builds and rebuilds on laptops and PCs
• Diagnosing hardware faults and carrying out upgrades
• Working closely with engineering, development, and project teams
• Maintaining strong communication with users throughout incident resolution

• Previous experience within a technical support/service desk environment
• Strong troubleshooting and problem-solving capability
• Comfortable working within a shift-based operational support environment
• Experience supporting users and systems within secure or regulated environments
• Active transferable SC and NPPV3 clearance
• 5 years continuous UK residency

This role is fully on-site and requires candidates comfortable working rotating day and night shifts.

If this aligns with your experience, please apply for further details.