Duty Manager

Contract: Permanent
Hours: 40hrs
Pay: 15.95
Location: Southside Sw18

Duty Manager - Cleaning

Core purpose: Ensure the cleaning operation consistently meets organisational standards, legal compliance, and health & safety requirements, while leading the team with clarity, accountability, and performance discipline.

Key Responsibilities

• Operational Leadership - Oversee daily cleaning operations across assigned areas, ensuring work is completed to required specifications, service levels, and audit standards.
• Team Accountability - Set clear expectations, monitor performance, deliver constructive feedback, and address underperformance promptly through coaching or formal processes.
• Quality Assurance - Conduct scheduled and ad hoc inspections, document findings, and implement corrective actions to maintain consistently high standards.
• Compliance Management - Ensure all activities comply with company policies, cleaning standards, COSHH regulations, and statutory obligations. Maintain accurate records for audits.
• Health & Safety Oversight - Lead safe working practices, complete risk assessments, enforce PPE usage, and investigate incidents or near misses with root cause analysis.
• Training & Development - Deliver onboarding, refresher training, and competency checks to ensure staff understand procedures, equipment use, and safety protocols.
• Resource & Equipment Control - Manage stock levels, equipment maintenance, and safe storage of chemicals. Report defects and ensure timely repairs.
• Communication & Reporting - Provide clear daily briefings, elevate issues appropriately, and produce accurate operational reports for senior management.
• Customer & Stakeholder Liaison - Respond professionally to client queries, resolve issues promptly, and maintain strong working relationships with internal and external stakeholders.
• Continuous Improvement - Identify operational inefficiencies, propose solutions, and support implementation of new processes or technologies.

Required Skills & Experience

• Proven experience supervising cleaning teams in a commercial, facilities, or hospitality environment.
• Strong knowledge of COSHH, risk assessments, safe systems of work, and cleaning industry standards.
• Ability to hold staff accountable while maintaining a positive, fair, and supportive culture.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Confident communicator with strong problem solving and decision making abilities.
• Competent in reporting, record keeping, and using digital tools for audits or scheduling.

Behavioural Expectations

• Leads by example with professionalism, integrity, and consistency.
• Maintains a high standards mindset and challenges poor practice immediately.
• Champions safety and compliance as non negotiable elements of the operation.
• Encourages teamwork, respect, and continuous improvement.