Duty Manager

REPORTING TO

Bar Manager

LOCATION

Newcastle City Centre

CONTRACT

Fixed-Term (2 years), Full-Time

HOURS

40 hours per week, including evenings and weekends

SALARY

£27,500-£29,000 p.a. + tips

ROLE OVERVIEW

Reporting to the Bar Manager, the Duty Manager is the most senior person on shift when the manager is off-site. You'll be responsible for the smooth running of the venue during your shifts, upholding the high service standards that a premium city centre venue demands and ensuring every guest leaves having had an exceptional experience.

KEY RESPONSIBILITIES

• Take full responsibility for the bar during your shifts, including cash handling, security, and compliance.
• Lead and motivate bar staff to deliver consistent, high-quality service throughout each session.
• Open and close the venue to agreed standards, completing all relevant checklists and records.
• Handle guest feedback and complaints calmly and professionally, escalating where necessary.
• Monitor and act on stock levels during service, ensuring nothing runs out unexpectedly.
• Support the Bar Manager with training, inductions, and day-to-day team development.
• Ensure all licensing conditions and health & safety policies are followed at all times.
• Liaise with the kitchen team during service to ensure food and drink are delivered together seamlessly; food menus are provided by our kitchen partner Peckin' Order and execution is the shared responsibility of bar and kitchen.
• Complete end-of-day reconciliations and handover notes for the management team.

WHAT WE'RE LOOKING FOR

• Proven supervisory experience in a bar or hospitality environment, ideally within a premium venue.
• Confident leading a team under pressure and making decisions independently.
• Sound knowledge of licensing law, Challenge 25, and responsible alcohol service.
• Personal Licence holder desirable.
• A strong interest in craft beer and enthusiasm for sharing that with guests.

HOW TO APPLY

Email your CV and a short note on why you want to join the team to