Duty Manager

Join our team as a Hotel Duty Manager

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering exceptional guest experiences in a luxury environment?

At The Twenty Two, we are looking for a Hotel Duty Manager to join our Front Office team, overseeing the day-to-day operation of the hotel while ensuring every guest receives a seamless and memorable experience from arrival through to departure.

The Role

As a Hotel Duty Manager, you will:

• Lead the daily operation of the Front Office, ensuring exceptional service standards are consistently delivered
• Act as the senior point of contact for guests during your shift, resolving queries and managing guest feedback with professionalism and discretion
• Support, coach, and motivate the Front Office team to deliver a personalised and luxury guest experience
• Oversee arrivals, departures, VIP guests, and room allocations to ensure smooth daily operations
• Work collaboratively with Housekeeping, Concierge, Engineering, Food & Beverage, and Security teams to deliver a seamless guest journey
• Ensure all hotel policies, procedures, and brand standards are maintained across the operation
• Represent The Twenty Two brand with confidence, professionalism, and attention to detail at all times

This is a hands on operational leadership role, requiring a proactive approach, excellent decision making skills, and a passion for luxury hospitality.

About Us

The Twenty Two is a luxury lifestyle hotel and members' club in the heart of Mayfair, blending hospitality, dining, and culture. Our environment is fast paced, refined, and guest focused, with high expectations for service excellence and teamwork across all departments.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Previous experience in a Duty Manager, Assistant Front Office Manager, or Front Office leadership role within a luxury hotel
• A strong understanding of Front Office operations and luxury guest service standards
• Experience leading and developing teams in a fast paced hospitality environment
• Excellent organisational and problem solving skills, with the ability to make confident decisions under pressure
• Exceptional communication and interpersonal skills, with a guest first approach
• A flexible approach to working hours, including evenings, weekends, and public holidays
• Strong attention to detail and the ability to remain calm, professional, and solution focused in all situations

Key Responsibilities

• Oversee the daily operation of the Front Office and hotel during your shift
• Deliver exceptional guest service, ensuring every interaction reflects The Twenty Two's luxury standards
• Manage guest requests, complaints, and service recovery with confidence and professionalism
• Support and develop the Front Office team through coaching, guidance, and leadership
• Coordinate with all operational departments to ensure smooth day to day hotel operations
• Monitor compliance with health, safety, security, and company procedures
• Ensure accurate guest records, billing, and operational reports are completed to company standards

What's in It for You?

You will be part of a dynamic, inclusive, and supportive team, working in one of London's most distinctive hospitality venues, with opportunities to grow and develop within the business.

Employee Benefits Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
• Mentoring schemes.
• Management Development Training - on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years' length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4 guests and 20% off a table up to 6 guests.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years' length of service, and a further 3 days at 5 years' length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status - watch this space).

Compensation: Competitive salary