Dutch speaking Client Service Associate

Overview

Location: London Company: Market-leading European Financial Investment Firm

The Opportunity

As a Dutch speaking Client Service Associate, you'll work daily with existing clients to enhance the quality of service they receive. You'll gather feedback on their recent experiences, identify areas for improvement, and propose innovative solutions.

Many of our company's top executives began their careers in this very role - so the opportunities for professional growth and career development are outstanding.

Day-to-Day Responsibilities

In this role, you will work closely with sales colleagues and other key departments to continuously improve client services. Your daily tasks will include:

• Communicating directly with major banks and financial institutions to assist with administrative and operational processes
• Gaining exposure to business operations across various European markets
• Producing reports on the current situation of prospective clients
• Serving as a direct contact or subject matter expert in multiple areas as you take on more responsibility
• Reporting to the Client Service Team Leader, who will guide your on-the-job training and professional development

Your Background, Skills and Qualifications

• Native or bilingual fluency in Dutch and English (fluency in Flemish or French is an advantage but not essential)
• University degree (or equivalent) - ideally in Finance, Economics, Business Studies, or a related field
• Excellent communication skills, both written and verbal
• Strong teamwork and collaboration abilities
• Consistent attention to detail and quality
• Ability to work to deadlines and manage multiple priorities effectively

Salary & Benefits

• Base salary: £35,000 per annum
• Discretionary performance bonus: up to £8,000
• Annual leave: 28 days (plus option to purchase up to 3 additional days)
• Paid holidays: up to 11 per year
• Enhanced maternity pay: 26 weeks at full base pay for eligible employees
• Retirement pension plan: 9% company contribution plus matching up to 5% of base pay
• Monthly gym subsidy: up to £50
• Employee Assistance Program and emotional wellbeing services
• Collaborative environment with ongoing training, educational support, and employee appreciation events

How to Apply

To apply, please send your CV and cover letter to: Contact: Jonathan Grimes