Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

Job Description - Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS) (04D4R)

At Percepta, we bring first class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Contract Type: Full Time, Permanent, Remote (1 2 days per month onsite only)

Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)

Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast paced environments where your ability to build relationships and drive solutions makes a measurable impact?

We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our Dutch speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to Germany for on site customer meetings.

What You'll Be Doing:

• Manage and optimize the post sale customer journey from onboarding to renewal.
• Deliver training, support, and strategic insights that drive solution adoption.
• Collaborate across internal teams to champion the voice of the customer.
• Analyse customer usage data to improve outcomes and reduce churn.
• Lead regular business reviews and manage renewals and contract extensions.
• Upsell/cross sell software and services to boost client ROI and satisfaction.

What You Bring to the Role:

• Dutch written and verbal language skills to professional C1 level.
• Experience in software implementations with a focus on fleet telematics or fleet management software.
• Experience working with dealers or commercial fleet customers in a sales or service capacity (preferred but not required).
• Mid level experience in a customer facing role (ideally in SaaS or telematics/fleet tech).
• Strong account management skills, including managing complex accounts with multiple clients or stakeholders.
• Excellent communication, problem solving, and project management skills.
• Strong commercial mindset with a talent for building lasting relationships.
• Experience with Salesforce or similar CRM tools.
• Self starter who thrives in a fast paced, ever evolving environment.
• High emotional intelligence and adaptability.
• A team player with mentoring capabilities and a drive for success.

What You Can Expect:

• 25 days annual leave to start, increasing by 1 day on the anniversary of start date for the first 5 years - potential maximum of 30 days annual leave plus bank holidays.
• Life assurance 4 annual salary.
• Contributory pension scheme.
• Private medical insurance.
• Comprehensive travel insurance for you and family in line with scheme rules.
• Discounts on brand new vehicles.
• Employee Assistance Programme (EAP).