Driver Manager (3673)

Job Title - Driver Manager Salary - Competitive Location - Hornsey Contract Type - Permanent Closing date 5th September

Get your career on track with a team where you can grow, belong and make an impact from day one.

Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services.

With 239 managed stations and a network that supports commuters, businesses and communities every day. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve.

At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. We actively engage with and support the diverse communities across our network, while also developing future talent to ensure a sustainable and thriving railway for years to come.

Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do.

At GTR, you career isn't just another job; it is a journey where the destinations are endless. We are committed to career development and progression, offering clear pathways to help you steer your future.

Because the railway connects vibrant and diverse towns and cities, we believe our workforce should reflect the communities we serve. We actively invest in future talent from all backgrounds to bring fresh perspective to our industry.

Whether you are taking the next step in the industry or just starting out; we'll welcome you on board with us when you are ready to grow and build you career right here.

Our commitment to DEI At GTR, we are dedicated to fostering a diverse and inclusive workplace. We recognise that is best achieved through a workforce that reflects the diversity of the communities we serve.

Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.

What You'll Do As a Driver Manager, you'll lead and manage a designated group of drivers, ensuring the highest standards of safety, performance, and customer service are consistently delivered. You'll be a visible, trusted, and respected leader-someone who motivates, supports, and challenges their team to perform at their best.

This is a hands-on leadership role where people management, safety leadership, and operational excellence come together to deliver outstanding service to our customers.

KeyResponsibilities include:

• Maintain effective control of driver safety performance, using chain of care and performance management processes.
• Conduct regular briefings and performance reviews, ensuring standards and targets are met.
• Review accident and incident trends with drivers, taking action where required.
• Implement recommendations arising from investigations and inquiries within your remit.
• Work collaboratively with Network Rail and enforcing authorities during formal investigations.
• Support Competence Development Managers to maintain and develop driver competence, including route and traction knowledge.
• Provide on-call cover as part of a rota, acting as first line response when required.

WhatYou'llBring

• A confident, credible people manager with experience in a safety-critical or operational environment.
• Passionate about coaching, engagement, and performance improvement.
• Calm under pressure, fair in your approach, and confident handling complex people matters.
• Committed to delivering excellent customer service through strong leadership and high standards.
• Creating a first-classcustomer service culture that raises professionalism and enhances the on-board experience.
• Driving employeeengagement and performance, ensuring fair, consistent application of attendance, performance, disciplinary, and grievance procedures.
• Leading a high-performing, customer-focused driver team that delivers safe, reliable, and revenue-maximising services.
• Using data, insight, and risk-based decision making to continuously improve safety, performance, and customer outcomes.

What We Can Offer You At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub - our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

Recruitment Process and Timelines We aim to provide a fair, transparent and engaging recruitment experience. This is what you can expect from our process.

• Application window: Submit your application before the advertised closing date
• Screening and shortlisting: Applications are reviewed following the closing date. This stage may include online assessments or testing, depending on the role
• Assessment: Depending on the role, you may undertake an assessment (or sent of assessments)
• Interview process: A two-stage interview process using competency-based questions to assess your skills, experience and alignment with our values
• Offer: Once successful, you will be given a verbal conditional offer which is based on a clear DBS check and medical. We will also ask you to provide your Right to Work document(s) at this stage
• Contract: Your contract and formal offer letter will be issued once a start date has been agreed
• Induction: Your first week of employment will be at our East Croydon location where you'll undertake your induction and receive your IT equipment before you meet your team and get stuck into your new role.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications

"I'm a Thameslink passenger host and team leader based at Luton station and I'm currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age - I left school over 60 years ago without any qualifications! It's been hard to get back into the routine of learning again."

"It was my brother's suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually - this is exactly where I'm meant to be. I'm part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here."

Tonderai Matizha-Johnson
Area Operations Manager

"When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn't even mind it was based 250 miles away from where I lived."

"Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I've had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here."

"If you've always had an interest in rail, or maybe you're just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me."

Nathaniel Owen
Station Manager

"I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network."

"I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he'd seen advertised for a trainer. 'd never considered a job in HR or mentoring before then, but he said I'd be perfect for it and I haven't looked back since!"

Zoey Hudson
Head of Talent, Diversity and Inclusion

"Since April . click apply for full job details