Driver - Airport Transfers and Events

Overview
Seren Cars was launched in 2024 with the aim of providing excellent customer service focused upon airport transfers and transport to and from events.

Following a successful first nine months I am now looking for a part time driver to help with the growth of the business.

Responsibilities
Ensure timely communication with the customer using WhatsApp or other appropriate communication tool to keep customer updated with travel schedule.
Arrive at the designated pick up point ahead of time, ready to serve the customer.
Assist customers with loading of luggage into the vehicle.
Driving safely and considerately to deliver the customer to the required destination on time.
Assist with the unloading of luggage from the vehicle.
Taking of customer payments if prepayment hasn't been made.
Track inbound flights using online app to ensure arrival at the airport at the appropriate time.
Delivering excellent customer service, going into the airport arrivals hall to personally greet the customer, assist them with their luggage and escort them to the vehicle.
Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and compliance with regulations.
Maintain accurate records of journeys including logs of mileage and fuel usage.
Adhere to all traffic laws and company policies while driving.
Ensure delivery of added value customer services offered as standard by Seren Cars.

Experience
Previous experience as an airport transfer driver or taxi driver would be a benefit, but is not a requirement. However, because of the nature of the job you should enjoy driving.
Equally important (if not more so) is a mature, professional attitude mixed with a pleasant and friendly demeanour to ensure the customer always has a positive experience in the car. You should also have the desire to deliver an outstanding customer experience.
Excellent communication skills to interact with customers is essential, both face to face (in car) and in writing via mobile communications apps.
The role may be ideal for someone who has previously been working in a professional and / or customer facing role and is looking to do something different and a fresh challenge, or even just earn some extra income.

Requirements
A full, UK driving licence is required, ideally held for 10 or more years with no outstanding points / endorsements would be preferred.
Preferably currently hold personal car insurance with at least five years no claims bonus.
General ability to drive safely and to meet UK law.
Must have the ability to work independently whilst out on the road as well as part of a team to ensure delivery of outstanding customer service.
You will need to be licensed by Flintshire County Council to operate as a private hire driver. If you're not already licensed, for the right candidate, financial assistance can be given to get you licensed.
You will need to submit to a DVLA and Enhanced DBS check.
You will need to register with HMRC as self-employed.
Having your own car that is already registered as a private hire vehicle with Flintshire council, or owning a car that is suitable and you would be willing to use would be a benefit.

Working Hours

There are no set working hours, so the flexibility is there to fit in with your life (e.g if you have to do the daily school run with your children etc.), holidays or other commitments (such as school sports days etc) . You can choose when and how often you drive.

However, because of the nature of most flights and events, there is an expectation that you will be willing to work unsocial hours i.e late nights and early hours of the morning.

Earnings

The role presents the opportunity to earn between approximately £16.50 and £30.00 per hour and will vary on a job by job basis.

Any tips would be on top of this.

Training

I often do things differently to other taxi firms, so full training, support and guidance would be given to delivery the Seren Cars ethos.

If you're not already a registered private hire / taxi driver, financial assistance can be given for the right candidate.

Interested?

If you think you may be interested in this position, have any questions, or would like to apply, click the Apply with Indeed button, provide your details and I'll come back to you as soon as I can

Job Types: Part-time, Permanent, Temporary, Freelance

Pay: £16.00-£30.00 per hour

Expected hours: 2 - 20 per week

Additional pay:
Tips

Application question(s):
The role is based in Flintshire, North Wales. Almost all pick ups and drop offs will either start or end in Flintshire or east Denbighshire with travel typically to Liverpool and Manchester airports. Based on where you are located will you able to do this?

Licence/Certification:
UK Driving Licence (required)

Work authorisation:
United Kingdom (required)

Work Location: On the road

Reference ID: AP250404