Door Person

Job Title: Residential Doorperson
Location: Nine Elms, London SW8
Hours: 42 hours per week (predominantly 12-hour day shifts with flexibility to work nights as required)
Salary: £33,100 per annum

Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a polished, service-driven, and proactive Residential Doorperson to join the team at one of London's most prestigious luxury residential developments.

The Doorperson will play a key role in creating an exceptional resident experience, delivering a warm sense of arrival and fond farewell whilst maintaining the highest standards of customer service, professionalism, and security. This position requires a highly personable individual who can anticipate resident needs, respond efficiently to requests, and contribute to the smooth daily operation of the development.

Key Responsibilities

• Welcome residents, guests, visitors, and contractors with a professional and hospitable approach at all times
• Create a positive sense of arrival and departure through exceptional customer service and resident engagement
• Build strong relationships with residents, maintaining awareness of individual preferences and requirements
• Assist residents and guests with luggage, shopping, deliveries, transport arrangements, and directions as required
• Support the concierge and security teams in maintaining a safe and secure environment throughout the development
• Monitor access control procedures and report any security concerns or incidents appropriately
• Assist with incoming parcel, food, and shopping deliveries, ensuring efficient handling and communication
• Support resident move-ins and move-outs, ensuring communal areas remain presentable and well maintained
• Maintain the cleanliness and presentation of the porte cochere, entrance areas, and surrounding front-of-house spaces
• Ensure all operating equipment used by the door team is clean, maintained, and functioning correctly
• Report building defects, maintenance issues, or operational concerns to the appropriate departments
• Assist with key management procedures, ensuring building security is maintained at all times
• Participate in comprehensive handovers to ensure continuity of service between shifts
• Support compliance with the Building Safety Act 2022 and all company health and safety procedures
• Attend all required training sessions and contribute to continuous service improvement initiatives

Candidate Requirements

• Previous experience as a Doorperson, Concierge, Porter, or Front of House professional within a luxury residential development or 5-star hotel environment
• Exceptional customer service and interpersonal skills
• Dependable, professional, and service-driven approach
• Ability to remain calm and composed in a fast-paced environment
• Strong verbal communication skills and confidence interacting with residents and guests
• Cultural awareness and the ability to engage with a diverse resident community
• Ability to work 12-hour shifts, including occasional night shifts where required
• Eligible to work in the UK

Remuneration and Benefits

• Salary: £33,100 per annum
• 42 hours per week
• Luxury residential working environment
• Ongoing training and development opportunities
• Employer pension contribution
• Paid annual leave entitlement