DLO Lead Technician

Full time Civic Recruitment Limited United Kingdom

Posted On 17/04/2026

Job Information

Trade and Services

City Croydon

Province Croydon

Postal Code CR0

Job Description 3 Month Contract With A Local Authority

Job Purpose

To lead and manage a team of technicians within the Reactive Repairs function, delivering a high-quality, efficient, and resident-focused property maintenance service. The role ensures all works are completed safely, compliantly, on time, and to a high standard, while achieving performance targets and value for money. The postholder is responsible for supervising operational delivery, driving first-time fixes, and maintaining excellent customer satisfaction through effective communication and team leadership.

Key Responsibilities

• Lead, manage, and support a team of technicians to deliver responsive repairs and maintenance services.
• Plan, allocate, and monitor workloads to ensure all jobs are completed within agreed KPIs, timescales, and quality standards.
• Supervise and, where required, carry out repairs, maintenance, inspections, and testing in line with building regulations and health & safety legislation.
• Ensure compliance with all statutory, regulatory, and organisational policies and procedures.
• Drive a "right first time" approach to repairs and ensure high levels of customer satisfaction.
• Monitor team performance, productivity, and materials usage, ensuring value for money.
• Manage stock, tools, plant, and equipment, including van stock control and replenishment.
• Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
• Recruit, mentor, train, and develop team members, including performance management, appraisals, and absence management.
• Coordinate larger or complex works and support cross-team collaboration.
• Manage rotas, including participation in a 24-hour emergency call-out service.
• Ensure accurate and timely completion of digital job records, reports, and documentation.
• Handle customer interactions professionally, including managing complaints and maintaining clear communication with residents.
• Promote and enforce safe working practices, including risk assessments and compliance with health & safety standards.
• Act as a role model, fostering a positive team culture aligned with organisational values.

Requirements

• Minimum 2 years' experience managing a Direct Labour Service or similar maintenance team.
• Proven experience in property repairs and maintenance across multiple disciplines.
• Strong knowledge of building regulations, construction methods, and maintenance practices.
• Thorough understanding of health & safety legislation and compliance requirements.
• Ability to diagnose faults and deliver effective repair solutions.
• Experience managing performance, budgets, materials, and resources.
• Strong leadership, coaching, and team development skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities, solve complex problems, and make sound decisions.
• Competence in digital systems for job management and reporting.
• Full UK driving licence.
• Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
• Ability to work across multiple locations and travel as required.
• Commitment to equality, diversity, inclusion, and high standards of customer care.