Divisional Retail Capability Manager

Career Opportunities: Divisional Retail Capability Manager (18580)

Requisition ID18580-Posted -Revenue ()-Revenue ()-Field Based (Field)-Commercial-Permanent-Full Time-National

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Retail Capability
Contract Type: Permanent
Location: Field Based - South East England

What to expect

The Divisional Retail Capability Manager is a key member of the Retail Capability Team, responsible for the delivery of functional strategies, always modelling the Post Office behaviours and demonstrating an Operator first mindset. Acting as an expert advisor, the Divisional Retail Capability Manager will apply advanced knowledge of people leadership and partner capability requirements as well as broad knowledge of Post Office commercial, retail, operational standards. Due to the location of the teams you will be managing you will need to live on patch in South East England.

The Divisional Retail Capability Manager will lead and manage a regional team of Retail Capability Specialists responsible for the delivery of training, coaching and capability development for Independent, Scale and Corporate Partner Branches. Ensuring clear objectives, quality assurance, performance monitoring, and professional development, they will drive a culture of inclusion, continuous improvement, and high performance across their team, delivering an exceptional training support service for our Operators.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you'll need to succeed

To be successful in this role, you will need have experience managing a field based team within Retail: In addition you will possess:

• Proven track record of leading and managing teams, including performance management and professional development
• Strong understanding of operational processes, compliance requirements, and commercial performance drivers in a retail or service environment
• Experience in designing and implementing capability strategies aligned to business objectives
• Substantial experience in establishing successful, cross-functional, stakeholder relationships
• Demonstrable experience of delivering projects to achieve key objectives
• Experience in Quality Assurance and standards, ideally within a training capacity

About us

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit careers.postoffice.co.uk.