District Administration Assistant (Engagement and Admissions)

About The Role

Overview

Manchester Adult Education Service is establishing a new Admissions Team to provide a streamlined, learner centred journey for adults across the city, from first enquiry through to enrolment and induction. This is a fast paced, people focused role where you will work closely with curriculum teams, engagement staff, learning support and business support colleagues to ensure learners receive clear, accurate and timely information about courses, assessment requirements and next steps.

As part of the Admissions Team, you will deliver a professional, friendly and efficient admissions service across multiple MAES centres and partner venues, supporting prospective learners at the very start of their journey, answering enquiries and helping navigate the application process.

Key responsibilities include supporting assessment sessions, ensuring smooth transitions into learning, and contributing to improvements in admissions processes through feedback and collaboration with teams.

Working Hours: 35 Hours Per Week (occasional evening and weekend work as required by the service)

Contract Type: Full Time, Permanent

Closing Date: 26 March 2026 • Closing time: 11.59pm • Interview Method: Face to Face

Other requirements: DBS clearance, references where possible, and proof of Manchester residency as applicable (details in the role profile).

For more information on the role, refer to the attached job profile.

Key Accountabilities

• Provide a high quality, friendly and professional first point of contact for enquiries from prospective learners, staff and external partners.
• Respond to phone, email and in person queries regarding courses, assessments and the admissions process using tact and established procedures.
• Offer basic course information and signpost learners to appropriate curriculum contacts or advisors when needed.
• Support scheduling, organisation and delivery of assessment sessions across MAES centres and venues, ensuring rooms, resources and IT systems are prepared.
• Register learner attendance, support on the day logistics, and assist staff and learners during assessment and enrolment activities.
• Carry out administrative elements of the assessment process, such as scanning evidence, filing assessments and preparing learners to start their programmes of study.
• Support learners with completing applications or "Register Your Interest" forms and ensure required evidence is collected.
• Complete accurate eligibility checks (e.g., residency, ID, prior qualifications) following defined procedures and escalate complex cases as appropriate.
• Assist with enrolment and induction processes, ensuring learners receive the correct information, paperwork and support services (e.g., ID badges, induction packs).
• Update and maintain learner information within management information systems accurately, following agreed procedures.
• Ensure assessments, evidence and admissions documents are filed and stored correctly to support compliance and audit requirements.
• Produce basic reports or data extracts when required, ensuring accuracy and attention to detail.
• Work collaboratively with Admissions, Curriculum, Engagement, Learning Support and Business Support teams to ensure smooth learner transitions and aligned processes.
• Liaise with curriculum staff regarding course availability, assessment requirements and learner follow up.
• Provide support across different MAES centres where required to meet operational demand.
• Prepare and maintain resources for admissions activities, including stationery, forms, digital files and room setups.
• Complete documentation, correspondence and administrative tasks accurately and within agreed timescales.
• Support general office functions, procurement of supplies and day to day centre operations as part of the wider Business Support team.
• Contribute to improvements in admissions processes by providing feedback on recurring issues, learner experience and operational challenges.
• Maintain a personal commitment to professional development and service improvement.
• Demonstrate "Our Manchester" behaviours and uphold equality, diversity and inclusion throughout the admissions experience.

About the Candidate

We would love to hear from you if you are passionate about making a real difference to people's lives, are organised, motivated and ready to be involved in a new team within the service.

Essential requirements for the role:

• Consent to apply for an enhanced disclosure check.
• Strong IT skills with advanced proficiency in Microsoft Excel.
• An apprenticeship relevant to the role (e.g., Business Administration, Customer Service, Team Leading, or Management) or an equivalent qualification, or willingness to achieve one within two years.

About Us

We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job-it's an opportunity to contribute to a city that leads change and transforms lives.

Our Manchester is our vision for a fairer, greener and healthier city, guided by the Our Manchester behaviours.

Support During the Process

• Interview Adjustments: let us know if you need adjustments to demonstrate your suitability during the interview.
• Accessible Formats: ReciteMe tool can be accessed via the accessibility options on our careers page.

Pre Employment Checks

• Proof of Right to Work
• References
• Proof of Qualifications
• Disclosure and Barring Service (DBS) Check
• Proof of Manchester Residency (where applicable)
• Police Vetting (where applicable)
• BPSS Clearance (where applicable)
• Driving Licence (if required)

These checks are part of our commitment to safety and security of the workforce and community.

Other Relevant Information

We are committed to supporting inclusivity and accessibility in the workplace. If you need adjustments or aids, we will consider redesigning parts of the role if required.

For more information about the role, read the role profile attached.

Use of Artificial Intelligence (AI): AI can support your application, but all content must be truthful and from your own experience. Plagiarism may result in withdrawal of the application and potential disciplinary action for internal candidates.

Privacy notices and contact information are available on the careers page.