Distribution Governance Manager

Join AXA Partners as a Distribution Governance Manager - Drive Excellence in Customer Experience and Regulatory Compliance

Are you passionate about ensuring fair and responsible distribution practices? Do you thrive in a dynamic environment where your expertise can make a real difference? AXA Partners is seeking a dedicated Distribution Oversight Manager to lead our efforts in delivering customer centric insurance solutions across the UK & Ireland.

As a Distribution Oversight Manager, you will oversee and enhance our distribution framework, ensuring that all partnerships and practices align with internal policies and regulatory requirements. You will play a vital role in maintaining responsible sales and distribution channels, supporting governance, and championing consumer protection. Your work will help shape a culture of integrity, transparency, and customer focus across our organization.

• Monitor and Manage Distribution Partnerships: Regularly review and develop our relationships with authorised and appointed representatives, ensuring compliance with policies and regulatory standards.
• Oversee Governance and Oversight: Manage tools and reporting systems that track distribution activities, ensuring transparency and accountability.
• Support Regulatory Compliance: Maintain adherence to FCA rules, including Consumer Duty and Treating Customers Fairly principles, and document compliance activities effectively.
• Lead Governance Forums: Chair meetings, coordinate actions, and ensure follow up to uphold governance standards.
• Internal Control Oversight: Update and oversee control frameworks to identify risks, address findings, and improve internal processes.
• Regulatory Engagement: Collaborate on large projects, support regulatory change initiatives, and ensure all activities align with industry best practices.
• Consumer Advocacy: Identify and mitigate potential harm to consumers, promoting fair and ethical practices across all distribution channels.
• People Management: Lead, motivate, and develop a high performing team, fostering a culture of continuous learning and improvement.
• Cross Functional Collaboration: Build strong relationships with stakeholders across commercial, compliance, operations, and finance to support business objectives.
• Support Business Development: Contribute to strategic initiatives that enhance customer experience and operational efficiency.

• Experience & Knowledge:
  • 3 5 years in governance, compliance, or related roles within financial services (industry experience beneficial but not essential).
  • Strong understanding of UK regulatory landscape, including FCA rules and consumer protection standards.
  • Familiarity with governance frameworks, risk management, and internal controls.
• Skills & Abilities:
  • Customer first mindset with a focus on fair treatment and responsible practices.
  • Excellent analytical skills to assess complex information and make informed decisions.
  • Strong communication skills, capable of engaging stakeholders at all levels.
  • Proficient in Excel, Word, and PowerPoint.
  • Organised, adaptable, and able to manage multiple projects in a fast paced environment.
• Personal Attributes:
  • Inclusive, collaborative, and committed to fostering a diverse workplace.
  • Demonstrates integrity, accountability, and a proactive approach to problem solving.
  • Passionate about protecting consumers and promoting ethical business practices.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

• Competitive Salary up to 65k depending on experience
• Hybrid working with two days home working per week
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - .