Disruption Policy & Governance Manager

Job Description - Disruption Policy & Governance Manager (16000)

Disruption Policy & Governance Manager ( 16000 )

Disruption Policy & Governance Manager

Luton

Team

The Disruption team sits within the wider Customer Services team, managing suppliers who support customers during periods of disruption. The role will focus on managing invoices and raising POs, as well as driving and implementing disruption policies across the business in collaboration with key stakeholders.

What you'll be doing

As the Disruption Policy and Governance Manager, you'll take ownership of all invoicing and spend linked to disruption management. You'll work closely with the Supplier Relationship Manager-Disruption to manage costs for customer entitlements like alternative flights, hotels, meals, and transport when flights are delayed or cancelled. It's about keeping costs under control, avoiding errors, and ensuring supplier invoices match up with the agreed contracts. You'll also manage invoices for crew and business travel and keep processes running smoothly. This role is key to making sure we stay on top of all disruption spend, work well with suppliers, and support the business by keeping policies and processes aligned.

What you need to do the role

We're looking for someone who is a confident communicator with a strong focus on detail, a results-driven mindset, and excellent analytical skills. You'll have a solid understanding of budget management and be comfortable presenting budget vs spend to stakeholders. It's important you're able to manage invoice approvals, work collaboratively with teams like Finance, Ground Handling, and external suppliers, and interact with confidence. You'll have a natural curiosity for continuous improvement, always seeking ways to challenge processes, find better solutions, and drive efficiency. Strong stakeholder management, a collaborative and pragmatic approach, and a positive attitude are key to thriving in this fast-paced environment, where you'll need to balance competing priorities across multiple countries. Good MS Excel skills and a working knowledge of MS Office will help you succeed.

What we offer in return

• Up to 20% bonus
• 25 days holiday - Pro-Rated
• BAYE, SAYE & Performance share schemes
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Location & Hours of Works

This full-time role will be based inLuton and will be40hours per week. Hybrid working with 3 days in the office.

About easyJet

At easyJet our aim is to make low-cost travel easy - connecting people to what they value using Europe's best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you're working as part of our front-line operations or in our corporate functions, you'll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our 'Orange Spirit', and we hope you'll share that too.

Apply
Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. .

Business Area Customer & Marketing