Disrepair Officer - (Fixed Term)

The Role

We have a great opportunity to join Sovereign Network Group (SNG) as a Disrepair Officer within our Property Services - in our Herts Team on a Fixed Term (12 month) basis. You'll be based from our office in Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.

Responsibilities include:

• Manage disrepair caseload effectively, ensuring that all stakeholders are fully engaged, and target timescales are met on a consistent basis, producing effective reporting to management on caseload performance and risks.
• Ensure compliance with disrepair protocol and act as first point of escalation for customer, contractors and solicitors through the lifetime of a disrepair case.
• Ensure auditable contract administration with effective systems developed and maintained for the timely and accurate payment of invoices and valuations subject to proper authorisation.
• Take responsibility for the resolution of complex and contentious problems understanding political and customer sensitivities. Ensure that monthly key performance indicators from contractors are reported in line with agreed requirements.

What we need from you

• Ability to analyse complex situations, define problems, produce acceptable solutions and subsequently implement against tight deadlines.
• Fully understand service delivery and how the repair and maintenance service will interface with other sections.
• Evidence of providing innovative solutions to the maintenance and repair of engineering plant.
• Sound background experience in building services and contract administration of major schemes.

What we offer

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% andLife cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.