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Dispute Officer

Posted 10 days ago by FYST

Permanent

Full Time

Other

London, United Kingdom

Job Description

WHAT YOU'LL BE WORKING ON

Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts.
Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
Follow up with merchants and internal teams to resolve open cases.
Update internal systems with chargeback details, statuses, and outcomes.
Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
Collaborate with internal departments (Compliance, Customer Support,Finance) to support dispute handling and reporting.
Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
Demonstrated experience in process optimisation and/or automation of dispute handling.
Excellent organisational and time management skills.
Strong analytical skills and attention to detail.
Proficiency in English is a must (written and verbal),Russian is a plus.
Ability to work independently and collaboratively in a fast-pacedenvironment.

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and becomethe best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense- we favor the continuous development of our employees
Hybrid type of work